Shipping and returns policy
Shipping
The cost is calculated based on the destination entered in the form:
- Spain (excluding Balearic Islands, Canary Islands, Ceuta and Melilla): 7.50 euros
- Balearic Islands: 15 euros
- Canary Islands: 24 euros
Customs costs are not included in the price and must be paid by the buyer.
Delivery times
Orders are prepared at the following times:
- Monday and Thursday from 9:00 a.m. to 2:00 p.m.
Orders placed outside of these hours will be prepared on the following shipping day.
Shipments are made by express mail. The delivery times are:
- Spain – between 24 and 48 business hours after payment confirmation
- Rest of the world between 3 and 5 working days after payment confirmation
Returns
Our goal is your complete satisfaction as a customer. To return an item purchased in the online store, you must request it via email to hello@annarovira.com within a period of no more than 14 working days from receipt of the product. It is not mandatory, but if you can tell us the reason, it would help us to continue improving.
Items must be returned in their original condition, together with any accessories related to them, and cannot be used, washed or damaged. They must retain their original labels, their complete original packaging and attach the invoice or a copy of it in case of returning part of the order. The product must be sent to the following address: ANNA ROVIRA STUDIO, Carrer Madrazo 141, local 2. bajos, 08021 Barcelona.
Important note: Until we receive the item at our warehouse, it is under your responsibility. We recommend that you send the item to us by courier or certified mail and that you retain the proof of shipment. The cost of this shipment is the responsibility of the buyer.
We will refund the amount of the order as soon as we receive it in our studio and verify that it is in perfect condition.
You can read more about the terms and conditions here.